UX Research & Design

UX Research & Design

As the most visible aspect of any digital product, strong UX & Design is vital to the perception and CX of a brand. The combined experience of all touch-points along a customer journey can lead to engagement, action, and loyalty. UX Research, Design, and User Testing methodologies ensure a scientific approach to understanding the needs of users and continuously optimising to best serve them.

At WM Reply, our specialist UX & Design teams deliver both individual project-based services and integrated services as part of ongoing managed product development programmes.

UX Research

Using a variety of research methods, adapted to suit the requirements of your project, we provide a solid foundation for steering the design process. We run workshops, conduct user testing, send surveys, and combine results with quantitative data analysis to ensure that everything we design is driven by insight.

When designing a product, nothing is more important than understanding its users. Our insight-driven approach enables us to discover pain points, understand user behaviour, and translate user needs into strategic design decisions.

We produce insight-driven wireframes, user journey diagrams, and interactive prototypes, allowing us to rapidly test hypotheses and iterate based on the feedback of actual users.

We work collaboratively to design products that integrate with your digital ecosystem and provide meaningful, memorable experiences for your users. We aim to solve real problems for your organisation through design, with user-centred outcomes always front of mind.

UX Design

UX Design

We produce insight-driven wireframes, user journey diagrams, and interactive prototypes, allowing us to rapidly test hypotheses and iterate based on the feedback of actual users.

We work collaboratively to design products that integrate with your digital ecosystem and provide meaningful, memorable experiences for your users. We aim to solve real problems for your organisation through design, with user-centred outcomes always front of mind.

Consultancy

We are happy to provide advice, training, or one-off services, such as heuristic or process reviews. Through these one-off services we can help you establish UX processes, procedures, and best practices that empower your team and provide lasting value.

We believe in building a culture that instils design thinking and supports growth. By doing this, we help you to future proof and elevate your organisation in the long-term.

Other Services

We’ll find the best way to work with your existing team, whether as an additional resource, a managed project team, or as consultants. However you'd prefer to work with us, we have the expertise and the experience to help you achieve the goals of your project.

Other Services

We’ll find the best way to work with your existing team, whether as an additional resource, a managed project team, or as consultants. However you'd prefer to work with us, we have the expertise and the experience to help you achieve the goals of your project.

Locations

  • London, UK

    160 Victoria St, 2nd floor Nova South, Westminster, London, SW1E 5LB, UK

    Tel: +44 (0) 207 730 6000

    wm@reply.com

    View on map

  • Chester, UK

    3rd Floor, One City Place, Queen's Rd, Chester, CH1 3BQ, UK

    Tel: +44 (0) 124 436 0350

    wm@reply.com

    View on map

  • Manchester, UK

    20th Floor City Tower, Piccadilly Plaza, Manchester, M1 4BT, UK

    Tel: +44 (0) 207 730 6000

    wm@reply.com

    View on map

  • Minsk, Belarus

    Office 416, 2 Talbuchina Street, Minsk, 220012, Belarus

    Tel: +375 17 284 6629

    wm@reply.com

    View on map

  • Chicago, USA

    71 South Wacker Drive, Suite 3090, Chicago, IL - 60606 - USA

    Tel: +1 (248) 686-2481

    wm@reply.com

    View on map

    Locations

    • London, UK

      160 Victoria St, 2nd floor Nova South, Westminster, London, SW1E 5LB, UK

      Tel: +44 (0) 207 730 6000

      wm@reply.com

      View on map

    • Chester, UK

      3rd Floor, One City Place, Queen's Rd, Chester, CH1 3BQ, UK

      Tel: +44 (0) 124 436 0350

      wm@reply.com

      View on map

    • Manchester, UK

      20th Floor City Tower, Piccadilly Plaza, Manchester, M1 4BT, UK

      Tel: +44 (0) 207 730 6000

      wm@reply.com

      View on map

    • Minsk, Belarus

      Office 416, 2 Talbuchina Street, Minsk, 220012, Belarus

      Tel: +375 17 284 6629

      wm@reply.com

      View on map

    • Chicago, USA

      71 South Wacker Drive, Suite 3090, Chicago, IL - 60606 - USA

      Tel: +1 (248) 686-2481

      wm@reply.com

      View on map